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Top Tools for Recording and Analyzing Chatbot Performance

· One min read
Daniel Garcia
Daniel Garcia
CEO @ Optimly

To improve your chatbot's performance, you need to understand how users are interacting with it. This guide will introduce you to the top tools for recording and analyzing chatbot performance.

Session Recording Tools​

Session recording tools allow you to watch recordings of user interactions with your chatbot. This can help you identify usability issues and understand user behavior. Some popular session recording tools include:

  • Hotjar: A comprehensive tool that offers session recording, heatmaps, and user feedback polls.
  • FullStory: A powerful session replay tool that provides detailed insights into user behavior.
  • LogRocket: A tool that combines session replay with error tracking to help you identify and fix bugs.

Sentiment Analysis Tools​

Sentiment analysis tools use natural language processing to determine the sentiment of user messages. This can help you gauge user satisfaction and identify areas for improvement. Some popular sentiment analysis tools include:

  • Google Natural Language AI: A powerful API that can be used to analyze the sentiment of text.
  • IBM Watson Natural Language Understanding: A comprehensive NLP tool that offers sentiment analysis, entity extraction, and more.
  • Amazon Comprehend: A fully managed NLP service that can analyze text for sentiment, key phrases, and more.

All-in-One Analytics Platforms​

For a more holistic view of your chatbot's performance, consider an all-in-one analytics platform like Optimly. These platforms combine session recording, sentiment analysis, and other features to provide a comprehensive solution for chatbot analytics.

By using these tools, you can gain a deeper understanding of your chatbot's performance and make data-driven decisions to improve the user experience.

Try Optimly​

Optimly provides LLM‑native analytics across web and messaging with minimal setup. Start free and ship your pilot in minutes.

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