One post tagged with "chatbot"

AI-powered agents are now part of critical business workflows—support, onboarding, sales, internal tooling. Yet most teams have no clear view of how those agents are actually performing. Are users satisfied? Are responses helpful? What’s causing drop-offs?

To manage what matters, you need to measure what matters.

In this post, we break down the seven most important metrics your team should be tracking to improve any chatbot or LLM agent.