📄️ Analytics
See how your agents are performing and discover ways to make them even better. Get insights that help you improve customer experience and grow your business.
📄️ Analytics Dashboard Deep Dive
Your analytics dashboard is the command center for understanding how your agents perform, where customers struggle, and what drives business results. Each tab reveals different insights to help you optimize performance and grow your business.
📄️ Overview Metrics
Get a high-level view of your agents’ performance across all conversations.
📄️ Message-Level Metrics
Drill down into each individual message to understand how your agent performs on a granular level.
📄️ Intent and Topic Analysis
Understand what your users are trying to do — and whether your agents are meeting those needs.
📄️ Response Quality
Measure how well your agents are answering user questions — even when users don’t give direct feedback.
📄️ Anomalies and Flags
Automatically detect when things go wrong — without reading every conversation manually.
📄️ Comparisons and Benchmarks
Compare the performance of your agents, flows, or content over time — and identify what truly works.
📄️ Exports and Reports
TBD — This section will cover how to export your analytics and schedule automated reports.
📄️ Document Usage (RAG)
Understand how your connected knowledge sources are used — and which ones are being ignored.