📄️ Analytics
Understand, improve, and scale your conversational agents with real-time analytics.
📄️ Overview Metrics
Get a high-level view of your agents’ performance across all conversations.
📄️ Message-Level Metrics
Drill down into each individual message to understand how your agent performs on a granular level.
📄️ Intent and Topic Analysis
Understand what your users are trying to do — and whether your agents are meeting those needs.
📄️ Response Quality
Measure how well your agents are answering user questions — even when users don’t give direct feedback.
📄️ Anomalies and Flags
Automatically detect when things go wrong — without reading every conversation manually.
📄️ Comparisons and Benchmarks
Compare the performance of your agents, flows, or content over time — and identify what truly works.
📄️ Exports and Reports
TBD — This section will cover how to export your analytics and schedule automated reports.
📄️ Document Usage (RAG)
Understand how your connected knowledge sources are used — and which ones are being ignored.